Privacy policy
Last updated: 20 January 2026
LadyOfTheMoon operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). LadyOfTheMoon is powered by Shopify, which enables us to provide the Services to you. This privacy policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this privacy policy, this privacy policy prevails with regard to the collection, processing and disclosure of your personal information.
Please read this privacy policy carefully. By using and accessing the Services, you acknowledge that you have read this privacy policy and understand the collection, use and disclosure of your information as described in this privacy policy.
Personal information we collect or process
When we use the term “personal information”, we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been anonymised.
We may collect or process the following categories of personal information:
- Contact details, including your name, billing address, shipping address, phone number and email address.
- Financial information, including payment details needed to process your purchase.
- Account information, including login details and preferences if you create an account.
- Transaction information, including the items you view, add to your cart or buy.
- Communications with us, including messages sent to customer service.
- Device information, including IP address, browser type and device identifiers.
- Usage information, including how you interact with the Services.
Sources of personal information
We may collect personal information:
- Directly from you when you use our website or place an order
- Automatically through cookies and tracking technologies
- From service providers who process information on our behalf
- From marketing or technology partners
How we use your personal information
We use your personal information to:
Provide and improve our Services
- Process and fulfil orders
- Arrange shipping and handle returns
- Manage your account and preferences
- Provide customer service
Marketing and advertising
- Send promotional communications
- Show relevant advertisements based on your interaction with the website
Security and fraud prevention
- Detect suspicious activity
- Protect our Services and customers
Communicate with you
- Answer questions
- Send order confirmations and updates
Legal and regulatory compliance
- Comply with applicable laws and regulations
How we disclose personal information
We may share your information with:
- Shopify, which supports our store and payment processing
- Service providers for shipping, payment processing, analytics or customer support
- Marketing partners who help us advertise our Services
- Legal authorities where required by law
Relationship with Shopify
Our store is hosted by Shopify. Shopify collects and processes certain information about your interactions with our store in order to provide and improve its services.
You can read more about how Shopify processes personal information here:
https://www.shopify.com/legal/privacy
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy policies of these external sites.
Children's data
Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction.
Security and retention
We take reasonable measures to protect your personal information. However, no transmission over the internet is completely secure.
We keep personal information only for as long as necessary to provide our Services, comply with legal obligations and resolve disputes.
Your rights
Depending on where you live, you may have rights including:
- Access to your personal information
- Request deletion of your information
- Correct inaccurate information
- Data portability
- Withdraw consent for marketing communications
To exercise these rights, please contact us.
International transfers
Your personal information may be transferred to and processed outside the country where you live. Where necessary, we rely on appropriate safeguards such as standard contractual clauses.
Changes to this privacy policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact
If you have any questions about this privacy policy, you can contact us at:
Store name: LadyOfTheMoon BE
Legal entity: Thermohaus
Business address:
128 City Road
London
EC1V 2NX
Company number:
16758907
Call us:
+32460247348
Customer service hours
Monday to Friday | 09:00 – 17:00 (GMT+1)
Weekends | 11:00 – 16:00 (GMT+1)